Completion of development projects

In November 2017 Consilium Development completed and subsequently evaluated several major development projects that started before the summer of 2017.

Some of these projects include:

  • Change Management – application workshop for the regional bank managers, branch managers, lecturers and bank call centers employees
  • Proactive Sales training program for managers and retail bankers tailored for another client of ours from the banking sector
  • Training and application workshops on the Customer Typology and Assertive Communication personalized for the Customer Service Center and the Sales Support Center of our client from the insurance sector
  • Proactive sales training for the sales representatives of an international trade company
  • Stress Management in the communication with clients customized for the needs of a call centre in the insurance sector

In all cases, we were pleased to receive positive feedback from both clients and participants in the training sessions.